MOCK CALL PRACTICE: Billing Customer Service | Telco Account (With Call Handling Tips) | Summary of news related to phone repairs afterpay

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MOCK CALL PRACTICE: Billing Customer Service | Telco Account (With Call Handling Tips)

MOCK CALL PRACTICE: Billing Customer Service | Telco Account (With Call Handling Tips)


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MOCK CALL PRACTICE: Billing Customer Service | Telco Account // Welcome to Season 2 of Mock Call Practice Video Series. Today’s video is a billing customer service call and is a common call type in Telco accounts.

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MOCK CALL PRACTICE: Billing Customer Service | Telco Account (With Call Handling Tips).

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20 comments

Rea Ninja 08/08/2021 - 16:15

โญ This is a scripted call sample that is based on an actual call. The procedures, resolutions, and call flow may or may NOT be applicable to your account. Questions, feedback, and topic suggestions are welcome in the comments section. Thanks for watching!! โค

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Johnfrancis Rodriguez 08/08/2021 - 16:15

This is so helpful. Thank you, Rea!๐Ÿ–ค

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Arian Aridedon 08/08/2021 - 16:15

Hi, Ms. Rhea! Do you know about assurance account about mobile insurance in alorica. I'm about to have an final interview tomorrow and I don't have any idea about this account. I hope you'll notice this early and help me. ๐Ÿ’–

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Crazy Ideas 08/08/2021 - 16:15

im a newbie and assigned to telco account at&t. next week

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Ravi Adagatla 08/08/2021 - 16:15

Thank you Mam for such a Wonderful Video. A Great Help ๐Ÿ‘

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rpc cocjin 08/08/2021 - 16:15

Thanks Rhea ! This is really amazing and will be very helpful

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Kay Mayes 08/08/2021 - 16:15

This video is great and the only thing that I'm trying figure it out is about the mobile carrier is it SPRINT OR SPRITE.

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Kathryn Son 08/08/2021 - 16:15

I wish all customer's voices are as crystal clear as this one.

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mejjo dinamalagg 08/08/2021 - 16:15

naol maganda boses sa calls

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Marg Miclat 08/08/2021 - 16:15

Ate Rea, I'm a newbie in the bpo industry and the account that I'm going to handle is telco account, I have no bpo experience, what should I do ๐Ÿฅบ

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Jelyn Pesico 08/08/2021 - 16:15

While reading some comments grabe kinakabahan ako Telco account pa naman binigay sakin ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

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I am Everywhere 08/08/2021 - 16:15

I am currently working in bpo right now. Telco acc. Almost all the cx calling is irate. Calling for their bills and plans. When we cant do anything dahil sa policies and rules tlagang nagagalit sila. Ako pa pinapagalitan kasi bakit daw ganito ang nangyari sa kanilang account. Per checking, nag rereason out para lang makakuha ng credits/refund pag hindi binibigyan nag mamanager call. Hindi pa sila tumatanggap ng explanation na binibigay kami pa ang pinapagalitan kasi wala kami magawa sa nangyayari sa acc nila (and its the policy, we cant there right there do a credit and refund). Im thinking of quiting alr. Hindi madali. Almost every single day kanalng minumura. Simple billing problem hindi maintindihan ng mga americano. Dont apply sa ganitong job if di nyo kayang araw araw minumura sa bagay na wala kayong control of. Gusto mo lng nmn makatulong sa abot ng makakaya mo. Its really a toxic job. Simple changes ng bill of 5 dollars, late payment fees and etc. Na sila lng din nmn may kagagawan. Ikaw pagbibintangan. Super stressful and toxic job. No nice words can calm cx dahil lng sa previous agent na nakausap nila sayo na nabubuntong ang kasalanan.

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Valerie Alangre 08/08/2021 - 16:15

Pag na assign ka sa billing account ano ibig sabihin nun? Mas madali ba yan kesa sa ibang account?????

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Jinx 08/08/2021 - 16:15

THANK YOU RHEA THIS VIDEO HELP ME A LOT

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Freo Jacinto 08/08/2021 - 16:15

Hi guys! Wish me luck. I have my final interview on thursday and there's going to be a mock call. Kinakabahan na ako ngayon palang. Gusto ko lang itanong karamihan sa napanuod kong video about mock call hindi gumagamit ng Ma'am at Sir? Ganun po ba talaga? You're just calling the customer by his/her name only? Please enlighten me. Thank you!

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Gervie Acain 08/08/2021 - 16:15

love this thanks

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Akiza Izayoi 08/08/2021 - 16:15

Thank you for this video. It's simple but very helpful. I just got endorsed to production by the way. ๐Ÿ™‚

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steffy SpokenPoetry 08/08/2021 - 16:15

i need this

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jonahmae fajardo 08/08/2021 - 16:15

pls give some tips on how to prepare for telco acc.im a begineer its my first job also. thanku ao much!Godbless u

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Teresa J 08/08/2021 - 16:15

Right now I'm in Comcast training so I don't take calls yet, I feel nervous about start taking calls:(

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